Journey Bears – soft, comforting companions available in a range of charming patterns. Each Journey Bear features unique designs. Perfect for offering comfort through life’s ups and downs or simply as a heartfelt gift, Journey Bears are designed to bring warmth, love, and support. Whether you're starting a new chapter or celebrating a special moment, these bears will be by your side for every step of the journey!
Journey Bears
We want you to love your Big Heart Little Beat products! If you’re not satisfied with your purchase, here’s how we can help:
Physical Products:
We accept returns or exchanges of unused, unopened items (care boxes, jewelry, journals, planners, teddy bears, stickers) within 15 days of delivery. Customers are responsible for return shipping costs unless the product is defective or damaged. Please report defective or damaged items within 7 days of receiving your order, including a photo, for a replacement or full refund.Note: Personalized or customized items, care boxes, and intimate items (such as earrings) are non-returnable unless defective.
Digital Products:
All digital product sales (planners and stickers) are final due to the nature of downloadable content. If you experience any file issues, please contact us within 7 days for assistance.
To Start a Return:
Email us at services@bigheartlittlebeat.com with your order number and reason for return. Refunds will be processed once the item is received in its original condition.
Please note, returns on third-party platforms like Etsy may follow slightly different guidelines.Spot clean with a damp cloth. Avoid machine washing to preserve fabric and details. Keep in a dry, cool place when not in use. Handle with love and care!